I redeemed a gift in the Antidote Store, received it, but it still appears as pending. What should I do?
In some cases, It might take some time between receiving the gift and the said change being reflected in your account. Please be patient, your account will be updated soon!
Can I change my username?
Unfortunately it is currently not possible for users to change the username of their Antidote account themselves. If you want to change your username, you should contact our support team directly, who will change your username for you.
Can I join Antidote if I’m younger than 16 years old (or the legal age)?
You may only join Antidote under the following conditions: You have the age of majority (16+ years old or otherwise of legal age). You have written authorization from your legal guardian In the latter case, you will need to create the player account and send your username, the written authorization and a copy of the […]
Why haven’t I received my Experience Points (XP) and Antidote Coins yet?
Antidote Coins and XP are usually assigned to all participants when the playtest fully closes, and it should not take more than 2 weeks after that to finish being distributed.
I don’t find exactly what I’m looking for, do you have a full list of services?
Antidote offers a full range of services for videogame companies and publishers. If you don’t find what you are looking for in our website, please don’t hesitate to contact us to discuss your needs and find the solution that suits you best.
Can we test other things besides a game?
Of course! Antidote also helps you test video game concepts, GDD, designs, trailers, cinematics… you name it! If you are also developing a mobile or desktop app companion that is not a game or a side project your studio is working on, you can also use Antidote to help you with that. In such cases, […]
How long does it take to get results?
On average, a full playtesting project is completed between 24 and 48 hours after you launch it. You will be able to review individual player sessions as they arrive, without having to wait until the end of the playtest. Please note that timings may vary depending on the type of playtest or requested.
Why are player rewards assigned in Antidote Coins instead of cash?
One of our missions is to provide you with a safe environment where you can iteratively test players’ experience and improve your game. To achieve that, one of the things we found necessary is to match you with real players, people you would find in the real world, and who are eager to share their […]
How are players rewarded?
Players are rewarded with Antidote Coins, a virtual currency they can exchange for game related items (games, steam credit, Amazon cards, etc.) in our Antidote Store. When your playtests target players from the Antidote Player Base, a standard reward is included. You can modify the reward to match your needs. The same occurs when you […]
How do I invite my own players?
Inviting your own community of players is available with an Antidote subscription. To invite them just follow these steps: Log in as a company Generate an invitation code: Go to Players > Generate invitation code > Show Invite link Share the invitation code with your players directly or via your social networks; as they […]