Below you’ll find the most common questions asked by players. If you don’t find your answers, feel free to contact our support team using the online chat or by email. We’ll be glad to assist you!
What is Sekg?
Sekg (Sensing Emotions and Knowledge Group) is a tech startup based in lovely Barcelona. A team of great people with different backgrounds (engineering, marketing, sales, Game UX design and game development) working together to help videogame companies and publishers create amazing experiences that players enjoy.Read more about our company.
What is Antidote?
Antidote is a UX (User Experience) and analytics platform that aims to help game studios implement game testing in their development processes. We accompany developers from the very first prototype until the game is published and beyond. We work together to create great player experiences and help you reach new heights of success.
How do I become game tester in Antidote?
You can participate in the development of games by joining Antidote here. You will periodically receive invitations to playtest games of different types and genres that match your interests and get rewards by completing them.
How do I download the Antidote application?
To download Antidote for PC, Mac or Android go to your user menu in your browser and download the app for your platform.
What games will I play?
It will depend on your preferences. Most of the games are for Windows, Android and iOS but other platforms might also eventually come up.
How do I get selected to play a game?
When developers submit their playtest, they often indicate the type of players they would like to playtest their game. For example:
Native english speakers between 18 and 30 years old.
Players between 30 and 50 years old who occasionally play puzzle games.
If the profile you defined matches with the developers’ indications, we will invite you to participate in the playtest. Make sure you keep your profile up to date!
Will I get compensation for playing?
Once the playtest is assigned to you, information regarding associated rewards is indicated in the project’s description. You can expect to receive experience points and Antidote Coins, that in turn you can exchange for game related rewards! These include gift cards (for Amazon, Steam, etc), tickets to game events, consoles and many others. Read more about the Antidote Reward system!
How long should I play?
The number of sessions to perform, as well as their duration, is indicated in the project instructions. A timer will automatically notify you once you have played the required time.
No projects were assigned to me yet, why?
There are several reasons that can explain this. Either your user hasn’t been verified yet, or there are no projects matching your profile just yet. Be patient, your time will come!
I lost my password or user ID and can’t log in to Antidote
If you can’t remember your ID or password, go to Recover Your Password and insert your email. You will receive an email with instructions on how to reset your password.
I could not finish a playtesting session, what should I do?
In case you could not finish the session (your device ran out of battery, you received a phone call, your dog ate your phone in the middle of a playtest…), your session won’t be valid. Depending on the playtest, you might be invited to play again.
I have noticed a bug in the game, should I notify it?
At the end of the playtest you will be requested to answer a survey regarding your experience. You can use that survey to report the issues you found while playing.
The assigned project is a multiplayer game. Can I invite my friends to test the game with me?
You can invite your friends to register as testers on the platform using this link. If their profile matches with the project specifications, they will certainly get selected to play the game.
I loved the game I tested. Can I play the game again?
Depending on the instructions of the project, you might be invited to play the game again. If the game is publicly published (for example on iOS, Android, Steam…), you will be most likely authorized to keep playing it if you wish to. However, if the game is still in development, it is possible developers ask you not to play the game again, in accordance with the confidentiality agreement signed when you became a game tester.
I don’t like the project you’ve assigned to me. Can I refuse to play?
Don’t worry, nothing is compulsory! You are free to accept or reject any project assigned to you. However, if you refuse several invitations in a row, you might starting to receive less platests during a certain period of time.
Can I send the game to my friends?
Sharing a game of the platform is strictly forbidden by our terms and services. Any violation of our terms and services could result in banning you from the platform as well as legal action against you in accordance with European and Spanish laws.
I want to delete my account on your platform. How do I do it?
We're sorry to see you go... 😢.
You can remove your account by going to app.antidote.gg and selecting Account > Security > Remove My Account.
I’m a game tester but also a developer, can I upload my game to your platform?
Sure. To do so, just sign up as a company, select your desired plan and start creating playtests with Antidote!
What are Experience Points (XP) and Coins?
Every time you playtest a game in Antidote you will get Experience Points (XP) and Antidote Coins based on how long the session was. XP will let you increase your player ranking. Based on it, you may be assigned to more games and your ratio of obtained coins per minute will increase. Antidote Coins can be exchanged in the Antidote Store for game related gifts such as Steam and Amazon gift cards, tickets for big events, games and consoles! Read more about the Antidote Reward system!
Why haven’t I received my Experience Points (XP) and Antidote Coins yet?
Antidote Coins and XP are usually assigned to all participants when the playtest fully closes, and it should not take more than 2 weeks after that to finish being distributed.
Why haven’t I received the item I redeemed on the Antidote Store yet?
The redeemable rewards from the Antidote Store are usually sent every few weeks. If it has been more than a month since you redeemed your reward, feel free to contact us and provide your Antidote username, so we can check your redeem status.
Can I join Antidote if I’m younger than 16 years old (or the legal age)?
You may only join Antidote under the following conditions:
You have the age of majority (16+ years old or otherwise of legal age).
You have written authorization from your legal guardian
In the latter case, you will need to create the player account and send your username, the written authorization and a copy of the legal guardian’s ID to firstname.lastname@example.org. Please take into account that you might not receive playtests as often as the rest of the players because of limitations of PEGI content ratings or company requirements.
Can I change my username?
Unfortunately it is currently not possible for users to change the username of their Antidote account themselves. If you want to change your username, you should contact our support team directly, who will change your username for you.
I redeemed a gift in the Antidote Store, received it, but it still appears as pending. What should I do?
In some cases, It might take some time between receiving the gift and the said change being reflected in your account. Please be patient, your account will be updated soon!
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