How does the pricing work for my FTUE study?
Our pricing is designed to accommodate your project’s specific requirements. You can choose a subscription to our dedicated Game User Research platform for ongoing access or work with us on a per-project basis without any long-term obligations. Either way, we offer a great flexibility! For a pricing plan customized to your unique needs, please reach […]
What is First Time User Experience (FTUE) in playtesting?
FTUE is the study of a player’s initial interaction with a game. In playtesting, it focuses on analyzing a new player’s reactions and understanding during the game’s introductory phases, such as tutorials and early levels. The goal is to identify any usability challenges or obstacles that could affect long-term player engagement, ensuring an engaging start […]
Why haven’t I received the item I redeemed on the Antidote Store yet?
The redeemable rewards from the Antidote Store are usually sent every few weeks. If it has been more than a month since you redeemed your reward, feel free to contact us and provide your Antidote username, so we can check your redeem status.
I redeemed a gift in the Antidote Store, received it, but it still appears as pending. What should I do?
In some cases, It might take some time between receiving the gift and the said change being reflected in your account. Please be patient, your account will be updated soon!
Can I change my username?
Unfortunately it is currently not possible for users to change the username of their Antidote account themselves. If you want to change your username, you should contact our support team directly, who will change your username for you.
Can I join Antidote if I’m younger than 16 years old (or the legal age)?
You may only join Antidote under the following conditions: You have the age of majority (16+ years old or otherwise of legal age). You have written authorization from your legal guardian In the latter case, you will need to create the player account and send your username, the written authorization and a copy of the […]
Why haven’t I received my Experience Points (XP) and Antidote Coins yet?
Antidote Coins and XP are usually assigned to all participants when the playtest fully closes, and it should not take more than 2 weeks after that to finish being distributed.
I don’t find exactly what I’m looking for, do you have a full list of services?
Antidote offers a full range of services for videogame companies and publishers. If you don’t find what you are looking for in our website, please don’t hesitate to contact us to discuss your needs and find the solution that suits you best.
Can we test other things besides a game?
Of course! Antidote also helps you test video game concepts, GDD, designs, trailers, cinematics… you name it! If you are also developing a mobile or desktop app companion that is not a game or a side project your studio is working on, you can also use Antidote to help you with that. In such cases, […]
How long does it take to get results?
On average, a full playtesting project is completed between 24 and 48 hours after you launch it. You will be able to review individual player sessions as they arrive, without having to wait until the end of the playtest. Please note that timings may vary depending on the type of playtest or requested.