What are "Think Aloud Comments"?
Play test feedback plays a major role in user experience (UX) development, andΒ one of theΒ bestΒ provenΒ methods for player feedbackΒ areΒ think aloud comments, or theΒ activeΒ communication of a playerβs thoughts as they interact withΒ an interface or game. This feedback style is sometimes described as βeavesdropping on someoneβs thinkingβ, and though this methodΒ providesΒ insightfulΒ feedback to developers when done correctly, it often feels awkward and unnatural for player’s to try and communicate whatΒ youΒ are doing whileΒ you are doing it (at first, at least).Β The purpose of this guide is to explain the basics of think aloud comments and provide helpful advice on how you canΒ further improve your feedback.
Kick-Starting Your Thoughts
Ideally, think aloud comments should verbalize theΒ stream of relevant thoughts that a player is having while interacting with a game. The key term here is βrelevantβ; only thoughts relevant to the interaction should be actually said, and unrelated comments should be filtered out. For example, talking about what you ate for lunch during a play test does not benefit a developer. However, explaining what you are doing in the game and why you are doing it provides useful information that can be used for further game development.
Sometimes, it seems difficult to determine what can be considered relevant and useful feedback. However, there are some questions you can ask yourself that can start your train of thought on the right track:
- What am I doing within the interface/game, and why?
- What catches my attention?
- How intuitiveΒ are the controls and navigation?
- Is there anything that is unnecessarilyΒ difficult/confusing?
- Could certainΒ changes create a better user experience? What changes?
These questions serve as a great starting point. As you become more comfortable with think aloud comments, you can begin to provide effective feedback without the help of these questions.
Think Aloud Commentary Example
General Tips
- Practice makes Perfect
- Forming your thoughts into words is a skill, and one that takes practice. At first, you will likely feel silly and inarticulate, and there will probably be a lot of stuttering, stumbling, and error. However, as with all skills, explaining your thoughts will become much easier and more effective with practice.Β One easy way toΒ improve your think aloud comments is toΒ practice while you are performingΒ everydayΒ tasks. For example, you could say your thoughts while making breakfast in the morning or doing chores. This way, you can also note any bad feedback habits and work on them throughout your day.
- Avoid Distractions
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- Especially at first, good feedback will require that you focus all of your attention on the playtest, andΒ distractions can create incoherent feedback. The best practice to avoid these is to notify others that you will be busy, silence/turn off your phone, and remove any other potential distractions from the area.
- Be Yourself
- Try andΒ provide feedback from your own perspective. Itβs tempting to want to provide feedback from multiple points of view, but you are specifically chosen for a play test based on who developers want feedback from. With this in mind, trying to provide feedbackΒ from other perspectives defeats the purpose of the developers choosing their play testers.
Resources:
βThink-Alouds: Classroom Strategy.βΒ Reading Rockets, 3 Jan. 2020, www.readingrockets.org/strategies/think_alouds.
World Leaders in Research-Based User Experience. βThinking Aloud: The #1 Usability Tool.β
Nielsen Norman Group,Β www.nngroup.com/articles/thinking-aloud-the-1-usability-tool/.